All our European orders under 2kg are sent via Air Mail. We do not provide tracking numbers for these orders. Anything over 2kg is sent via Courier Service or one of their partners, we will be able to provide tracking numbers for these orders on request.
Please allow 7 working days for delivery once you have recieved your despatch confirmation email. If the order has still not arrived after this time please contact our customer service team who will be very happy to help.
* Special note for our Russian Federation customers - For all orders over 2kg we will endeavour to use the postal service that will reduce the possibility of customs fees. Due to customs restraints we often find that these shipments may take longer than 5-7 working days to arrive.