If for any reason, you’re unhappy with any item in your order, you have 30 days to return it for a refund or exchange.
All items must be returned with a receipt or delivery note, in saleable condition. Returns exclude any altered items, underwear, footwear, gift voucher purchases and delivery charges. Faulty items may be returned within six months of purchase.
There are two ways you can return your order:
- In person at any T.M. Lewin store
- Using the Royal Mail FREEPOST label included with your order
We do keep an eye on returns within this timeframe. If customers are found to be abusing our 30 day return policy, we reserve the right to refuse further returns from them.
This does not affect your Statutory Rights.